Booking & Cancellation Policy
Booking Fee

To secure your appointment, a Booking Fee is required when booking online. This fee will be deducted from your total treatment cost on the day of your appointment.

Please note: Where appointments are ‘paid in full’ at time of booking online, prices of services may change depending on length, additional product used, additional services performed, as well as adding and changing of services at the time of your appointment, this can lead to additional costs over and above the amount you paid when booking your appointment

Arrival Policy
We kindly ask clients to arrive on time for their appointment. Late arrivals may result in reduced service time or, in some cases, rescheduling and loss of the Booking Fee.

Cancellation Guidelines

• 24-Hour Notice: Cancel or reschedule at least 24 hours in advance to transfer your Booking Fee to a future appointment. Booking Fees are non-refundable but transferable with sufficient notice.
• Late Cancellations (under 24 hours): Will forfeit your booking fee.
• No-Shows: Will forfeit your booking fee.

Group Bookings (3+ People)

• Two Weeks’ Notice: Required to transfer Booking fee.
• Less than two weeks notice: Non-Refundable: Booking fees are retained if group size decreases or cancels.
• Single Transfer: Booking fees can only be moved once. Subsequent rescheduling requires a new deposit.

Late Cancellation Charge
Cancellations within 24 hours of your appointment will forfeit your booking fee.

Appointment Reminders
You’ll receive a text reminder before your appointment. Please confirm or reschedule promptly if needed.

Refund Processing
Refunds, when applicable, are processed within 2–10 business days.

Children & Guests
To ensure the safety and comfort of all clients, the supervising adult accompanying a child must not be receiving a service or treatment in the salon at the same time. This policy means that children cannot remain in the salon unless they are directly supervised by an adult who is fully available and not occupied with any services or treatments.

Service Guarantee
If you are not satisfied with your service, please notify us within 48 hours. Firstly we will offer to provide reasonable adjustments or corrections, however if after these corrections you are still dissatisfied we will refund some or all of the service monies.

Health & Safety
Please inform us prior to your appointment if you have allergies, medical conditions, contagious illnesses (such as COVID-19 or flu), or are taking medications that may affect the service.

Personal Belongings
We recommend leaving valuables at home. While we strive to provide a secure environment, the salon is not responsible for lost, stolen, or damaged personal items.

Right to Refuse Service
We reserve the right to refuse service to anyone in cases of inappropriate behaviour, intoxication, or if the requested service is unsafe or unsuitable for the client.

Pricing Policy
All prices are subject to change without notice. Quotes provided are valid for 7 days prior to the appointment and may change based on hair length, condition, or additional services needed.

Payment Methods
We accept cash, EFTPOS, and most major credit cards. Payments must be made in full at the end of your appointment unless prior arrangements have been made.

Gift Vouchers
Purchased Gift vouchers are valid for 36 months from the date of purchase. Vouchers are non-refundable and must be presented at the time of service.

Donations
Donations have a stated expiry date and must be redeemed prior to this date or are no longer valid. Donations must be used only for the stated service on the donation voucher, with the stated operator and cannot be redeemed for cash or product.

Why This Policy?
We value your time and ours. Late cancellations impact our team’s schedule and other clients waiting for appointments. Your understanding helps us maintain fairness for all. Your appointment time is reserved just for you. Late cancellations or missed appointments mean we may not be able to offer that time to someone else. These policies help us keep appointment times fair for all our clients and support our team.

We reserve the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Any such changes will take effect immediately upon posting to our website or other applicable platform. Your continued use of our services following the posting of any changes constitutes your acceptance of the revised Terms and Conditions.

Thank you for supporting our small business!
Acknowledgement

By booking online, you agree to comply with these terms and conditions.

 

Gift Voucher Terms & Conditions

Redemption & Security

• Presentation Required: Vouchers must be shown digitally (via phone/tablet) or as a printed copy. Bookings are essential to secure availability.
• Security Responsibility: Treat your voucher like cash. Anyone possessing it can use it. Avoid accessing it on public/shared devices.
• Non-Refundable: Cannot be exchanged for cash, reloaded, or refunded (except where required by law).

Usage Guidelines

• Recipient: Valid only for the person named on the voucher,
• Validity: Expires 3 years from purchase date. Unused balances after expiry are forfeited.

Redemption Rules:

• Provide voucher number when booking.
• Can be redeemed for services of equal or lesser value; if you choose a higher-priced service, you may pay the difference.
• No cashback for unused amounts. Remaining balances post-service apply to future purchases.
• Cannot purchase new vouchers, products, or services outside those specified.
  Additional Terms
• Compliance: Must comply with all salon policies (e.g., age restrictions, service suitability).
• Damaged/Defective Vouchers: Contact us immediately for replacement (subject to verification).
• Promotions: Cannot be combined with other discounts or special offers unless stated.
• Force Majeure: Not liable for delays/cancellations due to events beyond our control (e.g., natural disasters).
• Liability: We are not responsible for lost/stolen vouchers or unauthorized use.
• Governing Law: Governed by the laws of Tasmania, Australia. Disputes resolved in [Jurisdiction] courts.

Refund & Policy Updates

• Refunds: Processed within 2–10 business days (if applicable under consumer law).
• Changes: Terms may be updated at any time. Current version always applies.

Salon-Specific Terms

• Location: Redeemable only at Cyber Hair (AUD transactions).
• Lost/Stolen: Replacement not available. Protect your voucher carefully.
• Privacy: Personal data collected during redemption is handled per our Privacy Policy

Acknowledgement
By purchasing or redeeming this voucher, you agree to all terms above.
We reserve the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Any such changes will take effect immediately upon posting to our website or other applicable platform. Your continued use of our services following the posting of any changes constitutes your acceptance of the revised Terms and Conditions.